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4Ps
How the hand Rocked the Lotus, Elephant, Bicycle, Lantern...
4Ps
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 Brand wars may be very common in the corporate sector where marketing and advertising whiz kids pit their brains and guile against each other. But it is also a reality now in the political arena. The 124-year-old Congress Party has just recently given a demonstration of how to ‘revamp’ a brand and make it connect with old consumers who had lost faith and new consumers who ride on hope. Priyanka Rai, Surbhi Chawla & Neha Saraiya report
Such brainstorming sessions are fairly common in the corporate world where managers get together and pick each other’s brains to evolve a strategy for the future. And when it comes to brand managers, the sessions become even more intense as the war for consumer preference and market share intensifies. Meenakshi Natarajan, Jitendra Singh, Jairam Ramesh, Ashok Tanwar and Salmaan Khursheed cannot be called brand managers by any stretch of imagination. Nor can Pankaj Shankar be called a corporate communications manager. For that matter, you will not know Vishwajeet Prithvi Singh as the Chief Technology Officer.
Most management students and managers will probably not even be familiar with most of these names. And yet, these are the largely unknown names and faces that have scripted one of the most famous brand revamps in contemporary history. The first lot did the brainstorming and fashioned the current brand strategy for the Congress Party in the run up to the Lok Sabha elections. Pankaj Shankar, quietly and unobtrusively, communicated this strategy to media persons willing to listen. And Vishwajeet Singh is the geek, who used computers, spread sheets and data mining to round off the new brand strategy.
This band of men and women met numerous times in 2008 and 2009 to plan a brand strategy for the Lok Sabha elections. The challenge was formidable. The Congress was a really old brand that had seen hitherto loyal customers deserting it in droves during the 1990s. The challenge was to revamp the brand and lure back the old faithful. An even bigger challenge was to connect the more than 100-year-old party with the youth. Now, every Tom, Dick and Pundit knows the team has clicked. For people in the world of advertising, it was a marketing masterstroke. Says Josy Paul, National Creative Director and Chairman of BBDO, “ The Congress ad campaign was more about how it can be relevant to different audiences. The key to their campaign was relevance. It was more about young audiences and telling them the Congress is still relevant.” Even as late as December 2008, no one could have been certain about unknown youth ‘leaders’ like Minakshi Natarajan and Ashok Tanwar winning Lok Sabha elections. But win they did, propelling Congress towards its highest market share in the electoral marketplace in almost two decades!
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 The revamp of the 124-year-old party and brand continues. Says Santosh Desai, CEO of Future Brands, “Congress as a party has understood that Indian elections are the largest marketing exercise in the world and that inclusive growth can be the best USP of the Congress brand.” But, inclusive growth does not mean literally going back to the villages embracing the old dogmas of socialism. The appointment of Nandan Nilekani as the head of the Unique Identification Authority with the rank of a Cabinet Minister sends out another powerful message about the new brand Congress – talent is welcome, even if it is from the private sector. If and when Nandan Nilekani succeeds in his mission, the Congress would have used a private sector entrepreneur to execute one of the most critical ‘public’ tasks. Tamper proof I cards can ensure the poor actually get the benefits from social welfare schemes. And if money meant for the poor actually manages to reach the poor, brand Congress would have nurtured a massive base of loyal consumers (Voters). There are twin benefits of this ‘private-public strategy, according to Congress insiders. Having Nandan Nilekani lead this mammoth task will be a big hit with the Gen Next that idolises successful and ‘ethical’ entrepreneurs like Nilekani and looks up to them as role models. Then again, Nilekani’s success means more than 400 million rural consumers will have a solid reason to choose Congress over other brands.
This unabashed and unapologetic ‘coupling’ of Brand Congress with the aam aadmi can be seen even in the Budget presented by Finance Minister Pranab Mukherjee. He has simply junked the old – and insidious – habit of finance ministers of doling out largesse to corporate titans and Dalal Street while paying lip service to the poor. This Pranab budget is all about rural India, about farmers and about poor Indians everywhere. And more importantly, the Budget has not taken any step to take the Indian economy back to the bad old days of crony ‘socialism’. This aam aadmi socialism yes; but of a kind where entrepreneurs and wealth creators will have a key role to play. Senior Congressmen understand the potential power of this strategy. Says Congress spokesperson Manish Tiwari, “ The Budget is a judicious mix of short term stimulus, medium term fiscal prudence and long term institutional reform.” When asked about how the market is perceiving the Budget as a marketing exercise, the politician Tiwari is quick to retort, “I don’t think the Budget can be really seen as an image building exercise or a kind of a political platform. A Budget can be evaluated in the context of circumstances.” Tiwari may be coy, but the marketing and advertising world knows that the budget is actually a huge boost for the new brand identity of Congress.
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